The Support Side of Function Point
posted by Dennis Chow at
9:25 AM , Friday, September 4, 2009
Let's start this post of my talking about me !
I have been working for Function Pointsince March of 2000. This was before the Function Point system was in existence. Back then we wrote custom FileMaker systems for companies. My current role as technical support at Function Point has me doing many different tasks.
Technical Support if you encounter a challenge with the system that's not user based, I'm usually the person that fixes it (despite what Ryan may tell you).
Developer when I'm not trying to solve problems I get to build things for the Function Point system. While Alon is usually building things from scratch so to speak, I'm usually taking his work and using it throughout the rest of the system. A good example of this will probably be the new list views. As part of development printout adjustments also falls in my realm of responsibilities.
Network Technician -- while we have our production servers located in a server farm in Toronto it's still nescecarry to do maintenance on them from time to time. As part of this role it's my job to update self-hosted clients to the latest release of function point. I get to support Windows, Mac and Linux computers. Function Point is designed and built to run on a LAMP server (linux apache mysql php).
Ok enough about work ...... let's talk about play
If I'm not working or sleeping then I'm probably out scuba diving. Living on the west coast has it's advantages like having the ocean in you backyard. I earned my PADI open water diver certificate in 1995 and have been very active in diving since then. In 1997 I earned by open water scuba instructor certificate. Since then I have been very active in the teaching of scuba diving. I love sharing my passion for diving with others. In addition to being a PADI Master Scuba Diver Trainer, I am also a TDI Advanced Nitrox & Deco Procedures Instructor. I also dive an Evolution CCR (closed circuit rebreather) {hmmm something about being in over your head in more ways than one !}.
One of my favourite activities while diving is wreck diving. Here in BC we have a number of ships of varying sizes that have been sunk as artificial reefs. The Artifical Reef Society of BC is currently preparing the 371 foot destroyer escort HMCS Annapolis for sinking in 2010 as BC's next artificial reef. I have personally spent many volunteer hours on board assisting in the removal of potential hazards (to the environment and to divers). One way you can show your support to this project to fill out a letter of support to sink the former HMCS Annapolis.
One of the other things I do while diving is under water photography. You can see my photos on my website.
I think I will sign off for now. Hopefully you found it interesting and mildly amusing
Dennis Chow
Technical Support
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