Good Service Does Exist!!
posted by Chris Wilson at
11:20 AM , Friday, December 4, 2009
We all love to fly, Right??
For years the perception of flying and service has been in decline. Overbooked planes, delays, dirty planes and food that is either not available or not something you would want to eat.
On my trip this week to visit clients I have been pleasantly surprised. Flying to Winnipeg was a breeze; the people welcomed, handled my bags, and used my name on more than one occasion.
Words like “Care-antee”, and “we don’t overbook”, are used by this company.
That being said, the most important part of the trip was my opportunity to visit the offices of a number of clients and prospects. This was Function Point’s opportunity to show a Care-antee and to hear from clients, while looking people in the eye and seeing the emotion they put into there business and work.
With prospects it was further exploration off the fit between each company culture, and for people to understand our commitment to service.
On the way home, I had similar service and the plane arrived over 20 minutes early with the announcement crediting the flight crew being quite amusing.
It was really refreshing trip for me. I have much from the trip to discuss with our team. Items around over delivery, pleasant surprises and treating people with unique experiences that are memorable.
Service clients and more will come.
I enjoy my work.
Chris Wilson
Chief Client Advocate
For years the perception of flying and service has been in decline. Overbooked planes, delays, dirty planes and food that is either not available or not something you would want to eat.
On my trip this week to visit clients I have been pleasantly surprised. Flying to Winnipeg was a breeze; the people welcomed, handled my bags, and used my name on more than one occasion.
Words like “Care-antee”, and “we don’t overbook”, are used by this company.
That being said, the most important part of the trip was my opportunity to visit the offices of a number of clients and prospects. This was Function Point’s opportunity to show a Care-antee and to hear from clients, while looking people in the eye and seeing the emotion they put into there business and work.
With prospects it was further exploration off the fit between each company culture, and for people to understand our commitment to service.
On the way home, I had similar service and the plane arrived over 20 minutes early with the announcement crediting the flight crew being quite amusing.
It was really refreshing trip for me. I have much from the trip to discuss with our team. Items around over delivery, pleasant surprises and treating people with unique experiences that are memorable.
Service clients and more will come.
I enjoy my work.
Chris Wilson
Chief Client Advocate
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