Blog: December 2009

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This is our blog. Here you will get a glimpse into Function Point and, well, what makes us function! You will learn about each of us here at Function Point, about the software itself and any other cool things our team members choose to write about. Check back often and feel free to comment... our goal is to make this a fun, interactive and informative space.


S.E.M. Conference + Fusion 92 + Windy City + DEEP DISH PIZZA = New Year's Resolution

posted by Ryan Chan at , Thursday, December 17, 2009
Last week I had the great experience of visiting the windy city and attending the S.E.M. conference. I was able to catch up with an old friend "Big D" (Duncan Alney) from Firebelly Marketing and make new ones. I was able to meet some great people from various marketing and creative agencies and spread the "fp vibe."


When I left for Chicago from Vancouver it was wet and cold, typical weather for a Vancouver Christmas. I had always been a fan of the white winters. When I arrived in Chicago, I definitely took that back. It started to snow the first night of my trip. Not only did I get snow, but I also got temperatures dipping as low as -5 Fahrenheit, and combined with the wind chill factor, it went down to -30 degrees Celsius. When I walked around and admired the great architecture of downtown Chicago, the buildings acted as a funnel, concentrating the wind to those who ventured outside, even the magnificent mile of Michigan Ave could not keep me outside for very long. Unfortunately fate had other plans as my car was frozen shut for a good 10minutes!
On the flip side, Chicago deep dish pizza was well worth it.


Chicago is much larger city than Vancouver, with almost 11 million people. It's the third largest city in the United States. When I walked through the busy streets, looking around at the Christmas lights, the falling snow, and the stores filled with people busy buying presents, it made me think that when all this chaos and hard work is over, all that is left is the New Year's Resolution.
The very last TASK of the year.

The main purpose of my trip was to work with a growing Chicago-based firm called Fusion92, an Interactive Marketing Company . I spent 3 long days in the boardroom ironing out a workflow and understanding the needs of their company. I held numerous training sessions, jamming in all the info I could present in preparations for a January launch. This seemed to be a common theme in the conference and even when I got back to Vancouver. Christmas is coming up, we're frantically trying to wrap up all the year end tasks, we want to do things better next year. With January brings a new year, a new chance to do things better, more efficiently..."Can we get Function Point up and running by Jan 4th!?!?"


So as you make your New Year's Resolution, get back into shape (which I have to do after all that pizza), try new things, spend more time with family, etc, make a New Year's Resolution professionally. Think of how you can manage your time better? Will you need more staff? How can you load balance, and see how efficiently you are working? Can you take on any more projects? As you sit by the T.V. after a 3rd helping of turkey dinner, think to yourself, how can I manage my time better and work more efficiently. Like many at the S.E.M. conference, Function Point caught their attention.

Wishing everyone a safe and wonderful Christmas break.

Looking forward to talking to you in January!



Ryan Chan
support & deployment manager

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Good Service Does Exist!!

posted by Chris Wilson at , Friday, December 4, 2009
We all love to fly, Right??

For years the perception of flying and service has been in decline. Overbooked planes, delays, dirty planes and food that is either not available or not something you would want to eat.

On my trip this week to visit clients I have been pleasantly surprised. Flying to Winnipeg was a breeze; the people welcomed, handled my bags, and used my name on more than one occasion.

Words like “Care-antee”, and “we don’t overbook”, are used by this company.

That being said, the most important part of the trip was my opportunity to visit the offices of a number of clients and prospects. This was Function Point’s opportunity to show a Care-antee and to hear from clients, while looking people in the eye and seeing the emotion they put into there business and work.

With prospects it was further exploration off the fit between each company culture, and for people to understand our commitment to service.

On the way home, I had similar service and the plane arrived over 20 minutes early with the announcement crediting the flight crew being quite amusing.

It was really refreshing trip for me. I have much from the trip to discuss with our team. Items around over delivery, pleasant surprises and treating people with unique experiences that are memorable.

Service clients and more will come.

I enjoy my work.

Chris Wilson
Chief Client Advocate
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